Privacy policy

At LUR, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

1. Information We Collect

When you visit our store or place an order, we may collect the following information:

  • Personal details such as name, shipping address, billing address, phone number

  • Payment information (processed securely through third-party payment providers)

  • Order details and purchase history

  • Device information such as IP address, browser type, and cookies

  • Communication data when you contact us through our Contact Us page

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate with you about your purchases, returns, or support requests

  • Improve our website, products, and customer experience

  • Prevent fraud and ensure secure transactions

  • Comply with legal and regulatory requirements

3. Sharing Your Information

We only share your personal information with trusted third parties when necessary, including:

  • Shopify, which powers our online store

  • Payment gateways and shipping providers to complete your order

  • Analytics and marketing tools to improve our services

We do not sell, rent, or trade your personal data to third parties.

4. Cookies & Tracking Technologies

LUR uses cookies and similar technologies to:

  • Enable core website functionality

  • Remember your preferences

  • Analyze traffic and improve performance

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect your shopping experience.

5. Data Security

We take reasonable and appropriate measures to protect your personal information. All transactions are processed through secure and encrypted systems, and we follow industry best practices to prevent unauthorized access or misuse.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to certain data processing activities

To exercise your rights, please contact us via our Contact Us page.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies separately.

8. Children’s Privacy

LUR does not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal data, please contact us immediately through our Contact Us page.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. Any updates will be posted on this page and take effect immediately.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please reach out to us through our Contact Us page.