Shipping policy

At LUR, we aim to deliver your glasses and sunglasses quickly and securely. This Shipping Policy outlines our order processing times, shipping methods, and delivery expectations.

1. Order Processing Time

  • All orders are processed within 1–3 business days

  • Orders are not processed or shipped on weekends or public holidays

  • During high-demand periods, processing times may be slightly extended

Once your order is shipped, you will receive a confirmation notification.

2. Shipping Rates

  • Shipping costs, if applicable, are displayed at checkout

  • Any promotional or free shipping offers will be clearly stated on our website

3. Estimated Delivery Time

Estimated delivery times vary by destination:

  • Standard Shipping: 7–12 business days

  • International Shipping: 7–15 business days, depending on location

Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, or unforeseen circumstances.

4. Shipping Destinations

LUR ships to multiple international destinations.
If your location is not supported at checkout, it means we currently do not ship to that region.

5. Tracking Information

  • Tracking details will be provided once your order has been shipped

  • Please allow up to 48 hours for tracking information to update

6. Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations.
These charges are the responsibility of the customer and are not controlled by LUR.

7. Incorrect Address & Failed Delivery

Please ensure that your shipping address is accurate and complete.
LUR is not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer.

8. Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us through our Contact Us page within 48 hours of delivery or expected delivery date.
We will review the issue and assist you accordingly.

9. Shipping Delays

While we strive to meet estimated delivery times, LUR is not liable for delays caused by shipping carriers, customs processing, weather conditions, or other factors beyond our control.

10. Contact Us

If you have any questions about our Shipping Policy or your order, please reach out via our Contact Us page.