Support, Clearly Seen
Everything you need to know about authenticity, orders, lenses, and after-sales care.
At Lur©, transparency is part of the luxury experience.
Here are the answers to the most important questions our clients ask , clearly, simply, and honestly.
Yes. Every item sold on Lur© is 100% original and authentic. We only offer eyewear sourced from official channels.
Absolutely. Our collections include authentic eyewear from world-renowned fashion houses such as DIOR, GUCCI, FENDI, BVLGARI, LOEWE, BOSS, MONTBLANC, and VALENTINO.
All eyewear comes with original packaging, branding details, and manufacturer authentication — exactly as intended by the brand.
Yes. Our website uses secure, encrypted payment systems to ensure your personal and payment information is always protected.
We accept secure online payment methods available at checkout. All transactions are processed through trusted payment providers.
If your order has not yet been processed, our support team may be able to assist. Please contact us as soon as possible.
Delivery times vary depending on your location. Estimated delivery details are provided during checkout.
Yes, Lur© ships to multiple destinations. Shipping availability and timelines are shown at checkout.
Yes. All eyewear is carefully packed to ensure it arrives in perfect condition.
We want you to love your purchase. If you’re not satisfied, eligible items may be returned according to our return policy conditions.
Exchanges are possible depending on product availability and condition. Please contact our support team for assistance.
In the rare case this happens, contact us immediately and we’ll take care of it promptly.
Yes. We provide prescription lens options for selected frames.
You can upload your prescription during checkout or contact our support team for guidance.
Yes. Our lenses meet high optical standards and offer protection suitable for everyday use and sun exposure.
Yes. Our eyewear includes manufacturer warranty coverage, depending on the brand.
Warranty typically covers manufacturing defects. It does not cover damage caused by misuse or normal wear.
Our support team is available to assist you. You can reach us through the contact page or via our support channels listed on the website.
Still Have Questions?
Our eyewear specialists are here to help.
Contact Lur© Support or explore our collections with confidence.
